Terms & Conditions
Effective Date: June 16, 2026
These Terms of Service govern the use of the Serendipity Gift Shop website and all transactions conducted through it. By accessing or purchasing from this site, visitors acknowledge that they have read, understood, and agreed to these Terms of Service. These terms provide clear information regarding the relationship between the customer and Serendipity Gift Shop, including conditions related to orders, payments, deliveries, returns, and limitations of responsibility. Serendipity Gift Shop encourages all users to review this page carefully before placing an order.
Serendipity Gift Shop operates as an online retail platform providing customers with access to a variety of products available through its website. The website and its contents are intended solely for lawful personal use. Any individual accessing the site must be at least 18 years old or using the site under the supervision of a parent or legal guardian. By continuing to browse or purchase from the website, the customer confirms compliance with all applicable local, state, and federal laws.
Serendipity Gift Shop reserves the right to update or revise these Terms of Service at any time without prior notice. Changes take effect immediately upon publication on this page.
Use of the Website
The Serendipity Gift Shop website is provided for personal and non-commercial use. Users agree not to reproduce, distribute, modify, or exploit any content, design, or product information from the site for any unauthorized purpose. Any misuse of the site or attempt to interfere with its operation may result in suspension of access and legal action if necessary.
All product descriptions, technical specifications, and photographs on the Serendipity Gift Shop website are for informational purposes. While every effort is made to ensure accuracy, variations may occur due to display differences, handcrafted characteristics, vintage uniqueness, or manufacturing adjustments. Serendipity Gift Shop reserves the right to modify product information, pricing, or availability at any time without notice.
Account Responsibility
Customers may create an account to manage order history and preferences. Users must provide accurate, complete, and current information. The customer is responsible for maintaining the confidentiality of login credentials and for any activity conducted under their account. Serendipity Gift Shop shall not be liable for any unauthorized access arising from the customer’s failure to protect their credentials.
Order Acceptance and Processing
All orders placed through the Serendipity Gift Shop website are subject to verification and acceptance. A confirmation email acknowledging receipt of an order does not guarantee acceptance. Orders may be canceled or delayed if issues arise with payment authorization, product availability, pricing errors, or shipping address validation.
Orders are generally processed within one to three (1–3) business days. If an order cannot be fulfilled, Serendipity Gift Shop will promptly contact the customer regarding available alternatives or a refund.
Pricing and Payments
All prices listed on the Serendipity Gift Shop website are displayed in U.S. Dollars (USD). Serendipity Gift Shop
reserves the right to update prices without prior notice; however, the price at the time of a confirmed order will be honored.
Accepted payment methods are displayed at checkout and may include major credit cards, debit cards, PayPal, Stripe, and other secure payment providers. Customers agree to provide accurate billing information. Serendipity Gift Shop does not store complete payment card information and utilizes secure third-party payment processors to handle transactions.
Shipping and Delivery
Serendipity Gift Shop currently ships within the United States.
Order Processing Time: 1–2 Business Days (Tuesday–Friday)
Transit Time: 3–7 Business Days
Estimated Delivery Time: 4–9 Business Days
Once an order has been shipped, customers will receive tracking information via email when available.
While Serendipity Gift Shop strives to ensure timely delivery, it is not responsible for delays caused by shipping carriers, weather events, natural disasters, supply chain disruptions, or incorrect shipping information provided by the customer.
Returns, Refunds, and Exchanges
Serendipity Gift Shop is committed to customer satisfaction and offers a transparent return and refund process.
Customers may return eligible items within thirty (30) days of delivery, provided the item is returned in its original condition, unused, and includes all original packaging, tags, and accessories where applicable.
Return Eligibility
- Returns are accepted for defective and non-defective products.
- Exchanges may be available based on inventory availability.
- Items showing signs of misuse, alteration, or excessive wear may not qualify for a refund.
- Certain personalized, custom-made, clearance, or final-sale items may be excluded from returns where indicated on the product page.
Return Shipping
- Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
- No restocking fees are charged.
Refund Processing
Refunds are issued to the original payment method within seven (7) business days after the returned item is received and inspected.
Intellectual Property
All content available on the Serendipity Gift Shop website, including text, images, graphics, logos, product descriptions, designs, icons, and software, is the property of Serendipity Gift Shop or its licensors and is protected by applicable intellectual property laws.
Unauthorized copying, reproduction, modification, distribution, or commercial use of any content is strictly prohibited without prior written consent.
Disclaimer of Warranties
The website and all products and services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Serendipity Gift Shop disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
Limitation of Liability
To the maximum extent permitted by law, Serendipity Gift Shop shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from the use of the website or the purchase of products.
In all circumstances, the total liability of Serendipity Gift Shop shall not exceed the total amount paid by the customer for the specific order giving rise to the claim.
Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of California, United States, without regard to conflict of law principles.
Any disputes arising from these Terms of Service or the use of the website shall first be addressed through good-faith negotiations between the parties. If a resolution cannot be reached, the dispute shall be submitted to a court of competent jurisdiction located within the State of California
Contact Information
Business Name: Serendipity Gift Shop
Our Physical Address: 4342 Tujunga Ave, Studio City, CA 91604, United
Phone Support: +18187630111
Email Support: support@serendipitygiftstore.com
Customer Service Hours
Mon-Thur: 10am-18pm
Fri: 10am-19pm
Sat: 10am-18pm
Sun: 10am-17pm
Follow Us
Facebook: https://www.facebook.com/serendipitystudiocity/
Instagram: https://www.instagram.com/serendipitystudiocity/
We are always happy to answer questions and assist our customers within 24 hours.