Return Policy

At Serendipity Gift Shop, we are committed to providing high-quality gifts, home décor, seasonal collections, and lifestyle essentials while ensuring your complete satisfaction. We take pride in offering thoughtfully selected products that bring joy and value to our customers. If you are not completely satisfied with your purchase, way have established a simple, transparent, and customer-friendly return process to make your shopping experience as smooth and worry-free as possible. Your satisfaction is our top priority, and we are dedicated to delivering exceptional service every step of the

1. Return Timeframe

  • 30-Day Policy: We provide a 30-day return window, meaning you have 30 days from the date of delivery to initiate a return request.
  • Acceptance: We accept returns for both defective and non-defective products.
  • Expiration: If more than 30 days have passed since your item was delivered, we cannot process a refund or exchange.

2. Return Eligibility & Conditions

For a return to be accepted, the product must satisfy these criteria:

  • Condition: The item must be brand new, unused, and in the exact condition you received it.
  • Packaging: The product must be returned in its original packaging with all inserts included.
  • Proof of Purchase: A valid receipt or order confirmation is mandatory for processing any return.

3. Return Shipping Expenses

We believe in transparency regarding shipping responsibilities:

  • Customer Responsibility: For all returns (including change of mind or incorrect size/color), the customer is responsible for arranging the return label and paying all return shipping costs. Shipping costs are non-refundable.
  • Return label: Customer’s responsibility.

4. Restocking fee

  • No Hidden Charges: We do not impose any hidden costs on our returns. There is a $0 Restocking Fee.

5. Return Process Instructions

To start a return by mail, please complete the following steps:

6. Refund Issuance & Timelines

  • Inspection: After we receive and inspect your returned package at our facility, we will notify you regarding the approval status of your refund.
  • Refund Method: Approved refunds will be credited back to the original payment method.
  • Processing Time: Our refund process time is 7 Business Days once the return has been approved. Your financial institution may require additional time to post the funds to your account.
  • Currency: All refunds will be issued exclusively in the US Dollar ($).

7. Exchanges and Order Cancellations

  • Exchanges: Yes, we accept exchanges. To exchange an item, return the original product following the steps above and place a new order.

Cancellations: If you need to cancel your purchase, you must do so within our cancellation window of 24 Hours.

Business Information

If you have any further questions regarding your return, please contact us:

Business Name: Serendipity Gift Shop

Our Physical Address:  4342 Tujunga Ave, Studio City, CA 91604, United

Phone Support: +18187630111

Email Support: support@serendipitygiftstore.com

Customer Service Hours
 Mon-Thur: 10am-18pm
Fri: 10am-19pm
Sat: 10am-18pm
Sun: 10am-17pm

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We are always happy to answer questions and assist our customers within 24 hours.